Shipping and Delivery Policy
In order to provide you with the best possible service, we pay special attention to managing your shipping costs.
Free shipping
- We offer free shipping on all orders of $200 CAD and above (before taxes).
- Important note: This condition of free service does not apply if you are already receiving professional discounts.
Products with restrictions or special packaging
- Some items requiring special handling, such as flammable, fragile, or hazardous products, may be subject to a price adjustment at the time of shipping.
- These additional fees are the responsibility of the buyer.
Heavy and Bulky Items (Leathers and Textiles)
- The leathers, skins, and technical textiles in rolls are often heavy or bulky and may require an additional shipping fee or the use of a pallet.
- The final transportation fees will be adjusted on your final invoice.
- If your order was paid online, a second invoice for the shipping adjustment may be issued before shipment. The buyer will be informed in advance.
Need assistance? If you have any questions regarding your delivery, feel free to contact us:
- Phone: 1 800 362-8622
- Courriel : commande@cuirsdesrochers.com